The Telx® commitment to technical support doesn’t end at 5 p.m. or close on weekends. As your “go-to” partner, Telx’s Technical Support Operations group is available 24 hours a day, 7 days a week, 365 days per year, (including state holidays), in order to meet your operational needs.
For more information, download Telx Technical Support Escalation Procedures and Contact List (PDF) and the Telx Resource Guide .
Call us
Please contact us at either of the following numbers to be sure to request a trouble ticket number at the time of your initial contact: 1-888-TELXTECH (1-888-835-9832) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
E-mail us
If you have an issue that has not been resolved or did not meet your expectation, please send an email to the local site manager to escalate the process to the technical support.
For Technical Support or troubleshooting existing work orders, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with all pertinent case or work order information. (Case#, Work order#, etc.)
